Shipping & Returns

Last Updated: September 2026

Shipping & Delivery

Lavuq.com is a product catalog, supplier integration, and marketplace distribution platform operated by Swiss Digitech Solutions GmbH. Products displayed on the platform may originate from independent suppliers, distributors, brands, and marketplace partners.

As a result:

Lavuq does not generally process, package, or ship products directly to end customers.
Shipping methods, delivery times, and shipping costs are determined by the respective supplier, merchant, or marketplace.
Shipping information displayed for products is provided by third-party partners and may change without notice.
Estimated delivery dates are indicative only and are not guaranteed by Lavuq.
Customers should consult the specific seller or marketplace where the purchase is completed for final shipping details.

Order Processing

Order processing times vary depending on:

Supplier location
Inventory availability
Marketplace requirements
Carrier services
Public holidays and regional factors

Processing and delivery commitments are the responsibility of the seller fulfilling the order.

International Shipping

Many suppliers and marketplace partners operate internationally.

International shipments may be subject to:

Customs inspections
Import duties
Taxes
Local regulations
Additional carrier charges

Buyers are responsible for complying with applicable import requirements in their country.

Tracking Information

Where available, tracking information will be provided by the respective seller, supplier, or marketplace through which the order was placed.

Lavuq cannot guarantee the availability or accuracy of shipment tracking data supplied by third parties.

Returns & Refunds

Because purchases are generally completed through independent suppliers, merchants, or marketplaces, return and refund policies are determined by the selling party.

Return eligibility may depend on:

Product condition
Return timeframe
Marketplace policies
Supplier requirements
Applicable consumer protection laws

Customers should review the return policy provided by the seller before making a purchase.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact the seller or marketplace where the order was placed as soon as possible.

When reporting an issue, it is helpful to provide:

Order number
Product details
Description of the issue
Supporting photographs where applicable

Resolution procedures are managed by the responsible seller.

Non-Returnable Items

Certain products may not be eligible for return, including but not limited to:

Customized products
Perishable goods
Digital products
Hygiene-related items
Items excluded by law or supplier policy

Applicable restrictions will be determined by the seller or marketplace.

Refund Processing

Where a refund is approved, processing times depend on:

Seller policies
Payment provider procedures
Banking institutions
Marketplace rules

Lavuq does not control refund processing times for third-party transactions.

Marketplace Purchases

If a product is purchased through a third-party marketplace such as Amazon, eBay, Etsy, Kaufland, Walmart, Bol, or other sales channels, the marketplace’s shipping, return, and refund policies will apply and may take precedence over supplier-specific policies.